Frequently Asked Questions

Q: Are your products authentic?
A: Yes. We guarantee 100% authenticity. Every item undergoes inspection and comes with our authenticity promise.

Q: Where do you ship from?
A: Our stock ships from trusted distribution centers in the USA.

Q: Do you ship internationally?
A: Yes, we ship worldwide. You are responsible for any customs, import duties, or VAT.

Q: How long does shipping take?
A: Domestic orders: 3–7 business days. International: approximately 6–14 days, depending on location and customs.

Q: What is your return policy?
A: Returns accepted within 14 days of delivery — as long as items are unused, in original packaging, with tags.

Q: Can I cancel or change my order?
A: Changes or cancellations must be requested before the order is processed. Contact us immediately.

Q: Do you offer gift packaging?
A: Yes, we offer gift wrapping for a small fee or complimentary at promo times. Contact us to add.

Q: How do I contact you?
A: Use the contact form, email us at support@aurelianluxe.com