FAQs
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Can you deliver to my country? What is the estimated shipping time?
Yes! We offer free worldwide shipping. Processing typically takes 2–4 business days after payment confirmation. Shipping usually takes 7–14 business days, depending on your location.
2. Are there any discounts or gifts?
Absolutely! Buy two items and receive 5% off, or buy three or more and receive 10% off. Keep an eye on seasonal and holiday promotions for additional offers.
3. What currency are your prices listed in?
All prices are listed in USD.
4. How can I receive an order confirmation after payment?
Once your payment is successful, you will receive a manually confirmed order confirmation email within 12 hours. This includes detailed order and shipping information.
5. How can I track my order?
You can track your order by logging into your account and visiting the “Orders” menu. We also send tracking information via email once your order ships.
6. Can I change or cancel my order?
Yes! Orders can be changed or canceled on the day of purchase before 11:00 PM (PDT -7 GMT). Contact support@aurelianluxe.com or WhatsApp to request changes or cancellations.
7. What if my package is lost or delayed?
If your package is lost or delayed, contact our customer support team. We will investigate and ensure the issue is resolved promptly.
8. Do you carry products not listed in your catalog?
Yes! We add new items regularly. If you’re looking for a specific product or brand, contact our customer service for assistance.
9. Why haven’t I received a response to my email?
Please check your spam/junk folder and whitelist our email. We handle hundreds of inquiries daily, so allow up to 24 hours for a response. WhatsApp support is also available for faster assistance.
10. Why can’t I find the tracking number you provided?
Sometimes tracking updates take a few days to appear. If you don’t see updates three business days after receiving your tracking number, please contact our online customer service.
