Effective Date: August 2025
At AurelianLuxe, we want you to be completely satisfied with your purchase. If you are not happy with your order, we provide clear and fair refund and return options.
1. Eligibility for Returns
You can request a return within 30 days of receiving your order if:
-
The item is unused, unworn, and in its original condition.
-
The item is returned with all original packaging, dust bags, and authenticity cards.
Please note: Personalized or customized items are not eligible for return unless defective.
2. How to Request a Return
To initiate a return:
-
Contact us at support@aurelianluxe.com with your order number and reason for return.
-
Our team will provide you with return instructions and a shipping address.
-
Ship the item back using a trackable method.
3. Refund Processing
-
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to your original payment method within 5-7 business days.
-
Shipping costs are non-refundable, except in cases where the item was defective or we shipped the wrong product.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
5. Damaged or Defective Items
If you receive a damaged or defective item:
-
Contact us immediately at support@aurelianluxe.com.
-
Provide photos of the issue.
-
We will offer a replacement or full refund.
6. Contact Us
For any questions or concerns regarding returns or refunds, please reach out:
Email: support@aurelianluxe.com
